I Want To Shop On Your Online Marketplace
Yes. We work directly with MSMEs in Rwanda and Africa. We also take the necessary actions to ensure that any vendor found to be selling non-genuine products is immediately delisted from selling on our platform.
We request our vendors to share organic certifications in cases where they are organic. A badge will be on the shop store that shows a verified and certified organic farmer or producer
Yes you can, our new online marketplace solution by Hepta Analytics enables you to have a hustle free shopping experience from carting products from multiple vendors with one checkout and one consolidated order
We pride ourselves in being all inclusive regardless of race, religion, sexual orientation or physical disabilities. We have been looking for a solution that can involve the deaf community in our platform both as vendors and consumers and through our virtually assisted platform powered by Hepta Analytics, this is now possible. Shop, request for a service, raise a complaint, give praise or track an order status through our virtual assistant or drop an email to [email protected]
We work to ensure there is customer satisfaction with our service and if you have a problem with any of the products from our vendor stores, the matter can be raised while signing off at delivery or at most 6 hours after delivery for vegetables and perishables and up to 48 hours for non perishables.
First, you raise the issue directly with the vendor (from whom you bought the product) through their shop by clicking on the call button to get their contact details. If the assistance received isn't adequate, you can escalate the matter to us through our email [email protected]
For more details, refer to our refund policy here
Our online marketplace consists of many SMEs running their own stores. The time you place your order and the kind of order you placed, affects delivery times & days. That said, you will get a message after check out with the expected time of delivery.
We currently offer next day deliveries and set delivery days depending on country wide and regional deliveries
We encourage our partners to communicate delays or any issues concerning delivery before you reach out to them, to create trust. However, if you do not get the support you need from any of our vendor partners, we ask that you reach out to us as soon as possible on [email protected] to take over the matter and handle it for you to completion.
Simply follow the steps outlined in our return policy above.
If your order is still being processed, immediately contact the vendor you bought from, through their shop to ask for the change. If you don't get an immediate response, reach out to us to help you through [email protected]
If your order status has changed to delivery in progress or dispatched, it will be difficult for any change to be made. Please ensure to double check your order before paying to avoid disappointments.
You can chat directly with the store owner through their shop to confirm size, color, weight and any other questions you might have about the product you want to buy.
We currently deliver within Kigali
We do not charge any delivery fees, but to keep the platform sustainable, we charge a processing and handling fee on every purchase to cover cost of fulfillment like warehouse fees, consolidation, packaging, labeling
In line with our commitment to be environmentally conscious in every service we offer, we encourage our vendors to package their products in environmentally friendly packaging. In the case a product is in plastic, you can drop it off after use in any of our collection points in Kigali or Gisenyi.
No. All fees are captured at check out before you pay.
We will update you on the status of your order via email/sms on the progressive stages.
- Mobile Money: Uganda, Kenya, Tanzania. Mobile payments are a big deal in many parts of Africa
- Card Payments: The most popular kind of payment worldwide. We accept both credit & debit cards
You can find the payment methods during the final step of checkout
Yes, you need to create an account
We can be reached here
I Have Questions About Your Company
Kigali Farmers And Artisans Market
What makes us unique is our mission and passion to create a platform that works for the community. Rwanda, and Africa in general, has loads of potential. By creating this space, we are able to support MSMEs as well as each other, hence developing a more sustainable & scalable working model in the community
We are on 18 KG 599, Rugando, Kigali. If you use Google maps and key in this address, it will guide you directly to our Zero Waste Store - PIMA. However, if you are coming specifically for the market, we have our markets on the 1st and 3rd Sat of month at the same location from 1200-1700hrs
PIMA is a brand by Kigalifaam and our flagship Zero Waste Store. Through this platform, we aim to create a more circular economy as well as reduce our impact to the environment while still remaining true to our mission of supporting MSMEs
We do this through several ways:
- We encourage consumers to bring their containers when shopping with us. This allows us to sell products in bulk stored in bins or glass containers. All our packaged products can be dropped off in our store after use
- We have 3 collection points for recyclable items ie Dove International Montessori School in Kigali, Inzu Lodge in Gisenyi and of course our Store in Rugando. We then pass them along to our upcycling partners
- We collect glass/plastic bottles & jars, tins, clothes for children & young adults, paper, old leather and toilet rolls
The most important thing to note is that we work directly with registered MSMEs that produce products in Rwanda and/or Africa. To learn more details about how to join our platform:
- click here for our online marketplace
- click here for our farmers markets
We are always looking to grow our green community. Click here to learn more or reach out to us on [email protected]