We offer free tracked delivery. Recyclables can be dropped off at our Zero-Waste Shop, PIMA on 23 KG 599 St, Rugando

Last updated Aug, 2022

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be done within 2 days from the purchase date with perishables within 6 hrs of receiving them. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, place the item securely in its original packaging and include your proof of purchase. We shall then organise for the item to be collected 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may be to MOMO with credit cards taking 1-2 billing cycles to appear on your statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS    

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange. 

Please Note

  • Sale items are FINAL SALE and cannot be returned. 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

+250781446543 

[email protected]